Routine Outcome Monitoring

Remote patient monitoring for improved quality of care

What is Routine Outcome Monitoring?

Routine Outcome Monitoring (ROM) is the process of monitoring patient treatment progression by collecting patient feedback through the use of simple online questionnaires. ROM allows care providers to stay connected with patients in between office visits. The patient’s latest answers are compared to prior answers as well as normative data, to monitor both treatment effectiveness as well as to alert care providers in case there is a significant deterioration in a patient’s status. Care providers can also use ROM data to research treatment effectiveness by aggregating data at the population level.

Functional Characteristics of ROM

  • Collect patient responses to standardized or custom online questionnaires
  • Routinely repeat process through automated scheduling and reminders
  • Comparison of latest ROM responses to prior results as well as normative data
  • Schedule intervention whenever responses indicate an alarming development

Scenarios for Use in Mental and Behavioral Health

ROM is particularly suitable for - and often used in - mental and behavioral health care settings. ROM makes it possible to have more frequent contact with patients at much lower cost and effort than having patients physically visit their provider’s office. This enables providers to receive early warnings for issues such as adverse psychiatric drug events or treatment non-compliance. With VitalHealth QuestLink, patients automatically receive an email or text message with a link to an online questionnaire, at flexible intervals appropriate for the follow-up and monitoring of their specific condition. Some providers may also ask their patients to log on proactively to provide feedback on an ad-hoc basis. The simplicity and ease-of-use of this approach stimulates patient engagement.

Benefits of ROM with QuestLink®

  • Routinely monitor treatment compliance with minimal cost and effort
  • Avoid negative consequences associated with non-compliance or adverse psychiatric drug events
  • Use aggregated data to identify best practices and improve quality of care
  • Stimulate patient engagement by enabling patients to easily provide feedback


 The Anatomy of ROM

To gain a better understanding of the process of using ROM, we invite you to read our eBook or view our infographic for a visual explanation of what ROM is, how it is used, and what value it delivers to providers and healthcare systems.

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