Fortis Healthcare Limited aspires to drive clinical excellence through continuous improvement and enhancement of
its clinical care and services. For that reason, in 2015, Fortis wanted to manage outcome measurements in all their hospitals
across India. They looked for scalable software that would help them to achieve their goals of proactive patient engagement,
effectively managing patient outcomes and improving quality of patient care at their hospitals. As a part of their
clinical excellence program, Fortis wanted to capture their clinical outcomes and benchmark them against international
standards based on the International Consortium for Health Outcomes Measurement (ICHOM). Fortis’ homegrown clinical
outcome measurement software was limited in features and restricted their clinicians to engage with patients effectively.
Monitoring of clinical outcomes of patients at desired timeframes was difficult and even led to inaccurate results.
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