Social Impact

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Social Impact

A part of our  corporate vision is our vision on Social Impact. The first element of this vision is therefore identical to the corporate vision:

"Improving the health of 10 million people by 2016"

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Saudi Arabia

 

Guiding principle

Pre-diabetes and diabetes are frequently occurring diseases in Saudi Arabia, with approximately 1/3 of the population being affected. Reasons for this high percentage have been theorized to include the country’s climatic conditions, the lack of physical exercise, bad eating habits and obesity. This population group lacks the knowledge required to adequately deal with diabetes and its consequences. The Security Forces Hospital partnered with VitalHealth Software using its Collaborative Health Management (CHM) system to provide support for diabetics.

Project

The Security Forces Hospital has been using the Diabetes module of the VitalHealth CHM since 2010. An increasing number of patients with pre-diabetes or diabetes use the system to manage and monitor their health on a daily basis. The practitioners each have a separate portal via which they upload necessary information into the system. These portals are in English, seeing that most practitioners in Saudi Arabia are foreigners. The population on the other hand speaks Arabic or an Arabic dialect. All information relating to the treatment of diabetes is therefore translated into Arabic and sent to the patient in the form of a booklet. This way the patients can learn about their disease and have the necessary information available to them when the clinic closes during the holiday season.
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China

 

Guiding principle

The Chinese healthcare sector is organized differently than in most Western countries. One of the reasons for this is because of the often substantial distance between the patient’s place of residence and the location of the healthcare provider. 

China has neither a model for proactive healthcare for the chronically sick nor a requirement for which care has to be provided to these patients at a reduced cost, as most patients have to pay for healthcare services themselves. 

The VitalHealth CHM, on which this project is based, was configured according to the wishes and requirements of the healthcare providers and patients in China in collaboration with Comvee.

Project

The guiding principle for Comvee in this project is to improve healthcare for chronically sick patients in China and to make healthcare affordable for them. In order for this to occur, telemedicine functionality needs to be effective so healthcare can be coordinated and teleconsultations can be supported from a central location. If a medical visit is required, the patient can use a smartphone app to access a database to select a suitable doctor for his condition. Each healthcare provider works with shared electronic patient records. These records are used to create risk profiles and provide a way to give care recommendations based on the patient’s personal data. Patients have full access to their personal records, which they can also access from their smartphone. The service in its current form is expected to be used by more than 1 million people within the next two years.
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Argentina

 

Guiding principle

Healthcare provider OSDE defined two problems that often occur among the chronically sick: isolation and mounting costs. In addition, the 10% annual growth rate of chronically sick patients in Argentina is much higher than the country's 5% annual population increase. OSDE decided that a solution had to be found. Its mission became to reduce the number of emergency admissions, whilst increasing customer appreciation. 

The solution does not focus on medical treatment of the patient, nor is it an alternative for visiting the doctor. What OSDE offers is an extra service to maintain contact with the patient via a call center, thus ensuring continuation of his or her treatment. In addition, the patient has access to a personal web portal. 

The call center contacts the patient for things such as follow-ups and reminders relating to preventive services. For example, the patient is reminded to schedule a periodic check-up or receives a follow-up call after a treatment.

Project

What is unique about OSDE is the patient-oriented approach. The direct, personal contact with the patient makes it possible for both the healthcare insurer and the patient to closely monitor the chronic disease, thereby helping to prevent the administration of acute care. 

The various call center staff members have different backgrounds including a doctor, a pharmacist and a biologist or psychiatrist. They are therefore capable of helping the patients medically as well as in social areas. The call center operators (CCOs) monitor the patient’s condition for medical deterioration and offer support if needed, in addition to advising the patient on how to live a healthy lifestyle. The patient is assigned to a CCO upon registration and can call or use the web portal to maintain contact. The portal was developed in collaboration with VitalHealth and is directly linked to a patient’s electronic record. 

The patient web portal is also used to send specific documents and reminders. The patient can also use the portal to define personal objectives such as healthy living goals. 

The call center currently primarily offers support for diabetes, COPD, CVRM and hypertension. But OSDE maintains a holistic line of approach and also supports diseases that are not included in their standard package.

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