What is unique about OSDE is the patient-oriented approach. The direct, personal contact with the patient makes it possible for both the healthcare insurer and the patient to closely monitor the chronic disease, thereby helping to prevent the administration of acute care.
The various call center staff members have different backgrounds including a doctor, a pharmacist and a biologist or psychiatrist. They are therefore capable of helping the patients medically as well as in social areas. The call center operators (CCOs) monitor the patient’s condition for medical deterioration and offer support if needed, in addition to advising the patient on how to live a healthy lifestyle. The patient is assigned to a CCO upon registration and can call or use the web portal to maintain contact. The portal was developed in collaboration with VitalHealth and is directly linked to a patient’s electronic record.
The patient web portal is also used to send specific documents and reminders. The patient can also use the portal to define personal objectives such as healthy living goals.
The call center currently primarily offers support for diabetes, COPD, CVRM and hypertension. But OSDE maintains a holistic line of approach and also supports diseases that are not included in their standard package.